Frequently Asked Questions (FAQ)

1. How long does delivery take?

We process orders within 1–2 business days after payment confirmation. Standard delivery takes 5–7 business days nationwide.

2. Do you deliver across South Africa?

Yes, we deliver to most locations across South Africa. Please ensure your delivery address is correct when placing your order.

3. How can I track my order?

Once your order has been dispatched, you will receive an email or SMS with a tracking number and instructions to track your parcel online.

4. What payment methods do you accept?

We accept secure online payments via trusted gateways (PayFast/Paystack) using debit/credit cards and instant EFT.

5. What is your return policy?

We accept returns within 7 days of delivery, provided the items are unused, unworn, and in their original condition with tags attached. Sale items, underwear, and socks are non-returnable. For more details, see our Refund & Returns Policy.

6. Can I exchange an item?

Yes, exchanges are possible for size or product variations where stock is available. If the requested item is out of stock, a refund or store credit will be offered.

7. What if I receive a defective or incorrect item?

If your order arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost.

8. Do you ship internationally?

Currently, we only deliver within South Africa. However, we may expand to international shipping in the near future.

9. Are delivery fees included?

Delivery fees are calculated at checkout based on your location and order size. Occasionally, we may offer free delivery promotions.

10. How can I contact The Volt?

For assistance, email us at 📧 contact@therevolt.co.za Our support team will respond promptly.